BUPA Global
Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. At Bupa we strive to live our purpose every day. It guides our thinking, our decisions and our impact on people and society. Formed in 1947, Bupa is a private company limited by guarantee without shareholders. This means our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Over the last 75 years, Bupa has grown into an internationally respected healthcare company and brand serving over 38 million customers worldwide with £14.0bn revenue in 2022. Bupa directly employs approximately 82,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Turkey, Brazil, Mexico, the US, the Middle East and Ireland. It also has associate businesses in Saudi Arabia and India.
Bupa Global was established over 50 years ago to extend Bupa's health cover to expatriates around the globe. Today we employ over 1,700 people across our offices located in London and Brighton (UK), Hong Kong (China), Dublin (Ireland), Cairo (Egypt), Copenhagen (Denmark), Dubai (UAE), Zurich (Switzerland), Miami and Philadelphia (US) as well as regional offices in Mainland China and Singapore. We cover over 350,000 members and have over 4,500 corporate and SME clients. We have the largest provider network with over 1.7 million providers, and in 2022 we processed 2.2 million claims in more than 219 countries and 65 currencies.
For over 50 years, Bupa Global has focused solely on providing IPMI to help people live longer, healthier, happier lives. With no shareholders, our customers are at the heart of every decision we make. We reinvest profits into providing innovative healthcare solutions for the benefit of the members we care for.
We are leading the way in inclusive healthcare – examples being our mental health promise and inclusion of gender dysphoria across our products.
A strong global network of providers
To help us control claims cost and provide members with an effortless claims journey, Bupa Global has the largest provider network of any global insurer. This helps to drive high direct settlement rates and guide members to quality health facilities.
Round-the-clock support for members
Our follow-the-sun operating model means we have Customer Service and Clinical experts based in every region – importantly, these teams understand their local cultures and medical landscape so that they can provide tailored and relevant support and advice 24/7.
A market-leading digital solution
MembersWorld is our advanced tool for members to use to access everything they need – whether that’s finding their local in-network provider, making a claim, viewing their membership documents, or accessing the many additional value-added well-being tools that are available to them. We have teams focussed on the continuous improvement of this digital proposition to ensure it is always innovative.
A comprehensive health and well-being program
Included with all our corporate plans at no further cost is:
- An enhanced EAP offering
- Pre-assignment Support - A program designed to relieve some of the anxiety associated with relocating abroad by making sure members are aware of healthcare guidance specific to their individual needs and the country they are moving to.
- Second Medical Opinion and HealthLine services.
- Our telemedicine service, Global Virtual Care. Convenient for members, while helping to reduce claims spend.
- Additionally, when used, these services do not erode from the plan benefits.